I teach, advise, and host product leadership talks & workshops worldwide. I live in San Francisco.

Capital One team:

• Click here to give feedback on today’s presentation.

• Click here for a PDF of today’s presentation.

• To learn more about “Customer Obsession,” click here to read my Medium article.

Watch my new "Customer Obsession" talk at ProductTank in San Francisco (NPS of 87!):

what's new

• I will be giving my “Netflix’s Customer Obsession” talk at “Lean Product & Lean UX Silicon Valley” in Mountain View on October 11. Buy your ticket here.

• Dan Olsen and I are hosting an all-day workshop in Redwood City, CA, on November 16th. Dan will spend a half-day on "Lean Product Management" and I'll focus on "Hacking Your Career." Sign up here.

• It's time to apply to the November 15 "Product Leader Summit" in Redwood City, CA. We'll have 130 VP and Director-level product leaders and founders for a day of product talks and workshops. Learn more here.

• My Medium article, "How to Run a Quarterly Product Strategy Meeting," just surpassed 3,000 "claps." "Hacking Your Product Leader Career"now has 2,000 claps.

• I am now doing lots of workshops all over the world! Click here to learn more.

Upcoming public talks & workshops

• Toronto, September 26: "Netflix's Customer Obsession"

• Toronto, September 27: "Wicked Hard Decisions: Defining Your Product Strategy" workshop

• Cleveland, Oct. 1: "Hacking Your Product Leader Career" Half-day Workshop

• Cleveland, Oct. 1-3: Industry, The Product Conference

• Toronto, Oct. 3: Advocamp

• San Francisco, Oct. 9: Amplitude Product Conference

• Mountain View, CA, Oct. 11: Lean Product & Lean UX Silicon Valley

• London, Nov. 1: Jam Conference

• London, Nov. 2: "Hacking Your Product Leader Career" 1-day Workshop

• Salt Lake City, Nov. 8: Front Conference: "How to Become a World Class Product Leader" Half-day workshop

• NYC, Nov. 10: New York Product Conference

• NYC, Nov. 12: Products That Count

• Redwood City, CA, Nov. 15: Product Leader Summit

• Redwood City, CA, Nov. 16: Product Leader Summit 1-day Workshop

• Mountain View, CA, Dec. 6: Lean Product & Lean UX Meetup

ABout Me

As the former VP of Product at Netflix, Chief Product Officer at Chegg, SVP Product at The Learning Company, and a Producer at Electronic Arts, I have lots of experience building world-class products, teams, and companies.

Today, I am an adviser to consumer tech product leaders in San Francisco, Boston, NYC, and Salt Lake City.  I also teach a graduate-level entrepreneurship course at Stanford.

Every six months I co-host an invite-only 120-person Product Leader Summit.  The next two are November 15, 2018 in Redwood City, CA and May 2019 in NYC. Click here to apply.

My wife, Kristen Hege, is a physician/scientist working to cure cancer, my daughter Kelsey, lives in Boston (and follows Mom's career path) while daughter Brit, a senior at Colby College, has career aspirations more like mine. (Read more about Brit here.)

What do others think?